Distance Learning Courses

Customer Service For Health And Social Care Settings Certificate

Course Overview

  • Campuses

  • Qualification

    Distance Learning Courses
  • Subject

    Health and Social Care
  • Duration

    10-12 weeks
  • Age


Entry requirements

Eligibility criteria:

- Age 19+
- Lived in the EU for 3 years.


This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you will work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

Improving Service Standards and creating positive working relationships with patients, families and resident. This enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

  • Assessment Criteria

    You will learn:

    - Unit 1 - Preparing to Deliver Customer Service in Health and Social Care Settings;
    - Unit 2 - Effective Communication for Health and Social Care;
    - Unit 3 - Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services;
    - Unit 4 - Team Work in Health and Social Care Settings.

    As part of your registration process for online learning you will have to attend a short induction to provide evidence of your eligibility. You will not have to attend an interview.

Further information

Learner Benefits:

- Achieve a nationally recognised Level 2 qualification;
- Improve patient, family and customer experience;
- Further your personal and professional development;
- Gain positive working relationships;
- Improve your skills in service delivery;
- Increase service standards;
- Learn at a time that suits you without the need to attend college.

Select your campus option to apply

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