Eligibility criteria:
- Age 19+
- Lived in the EU for 3 years.
This course is FREE for all, find out more
This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you will work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task.
Learner Benefits:
- Achieve a nationally recognised Level 2 qualification;
- Evidence your competency to employers;
- Further your personal and professional development;
- Learn at a time that suits you without the need to attend college;
- Improve your understanding of how to successfully handle complaints;
- Reduce the risk of complaints.
Learner Benefits:
- Achieve a nationally recognised Level 2 qualification;
- Evidence your competency to employers;
- Further your personal and professional development;
- Learn at a time that suits you without the need to attend college;
- Improve your understanding of how to successfully handle complaints;
- Reduce the risk of complaints.
