Adult Courses, Adult: Courses Starting January, Adult: Online Learning

Principles of Customer Service (Level 2)

Course Overview

Fee disclaimer

  • This course is FREE for most students

Course fees listed below are the maximum fee if paid.  Click here to find out more and if you are eligible for free or discounted courses.

Entry requirements

Eligibility criteria:

- Age 19+
- Lived in the EU for 3 years.

Course information

This course is FREE for all, find out more

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you will work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task.

  • How you are assessed

    Learner Benefits:

    - Achieve a nationally recognised Level 2 qualification;
    - Evidence your competency to employers;
    - Further your personal and professional development;
    - Learn at a time that suits you without the need to attend college;
    - Improve your understanding of how to successfully handle complaints;
    - Reduce the risk of complaints.

Select your campus option to apply

What Can This Course Lead To

Learner Benefits:

- Achieve a nationally recognised Level 2 qualification;
- Evidence your competency to employers;
- Further your personal and professional development;
- Learn at a time that suits you without the need to attend college;
- Improve your understanding of how to successfully handle complaints;
- Reduce the risk of complaints.

Life At NCC

Discover what life is like at the largest college in East London today!

Facilities for Students

At New City College we have a range of world-class facilities across our campuses.

Financial Support

There are several ways we can help you cover the cost of your studies.

You may also be interested in