This course is FREE for all, find out more
This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you will work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task.