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Support at Epping Forest

We know it can be challenging deciding how and where to study, planning your career and setting yourself the right targets to get there.

Whether you have firm ideas about what you want to study and have a career plan, or you are looking for new inspiration and a change of direction, our team of friendly Careers and Course advisers are available to help you along the way.

Our Advisers offer a client-centred, confidential, impartial service, delivered by professionally qualified staff, who offer advice that will help you identify the best options available to you so that you can make informed choices.

The college holds the Matrix Quality Standard for Information Advice and Guidance. This means you can expect to receive a high standard of advice and support that is confidential, impartial and completely free of charge.

All the advice and guidance we offer is available to not only students at New City College, but also to prospective students and the public.

General Support

Here at our Epping Forest campus, we have a number of ways to support you during and after your time as a student.

If you require additional support to access our services we can make arrangements that include:

  • British Sign Language (BSL) interpreters
  • language support
  • Braille
  • help with reading and note-taking


The College has a Child Protection Policy and Vulnerable Adults Policy


Book an appointment for professional, on-demand counselling through our Student Engagement Team.


Impartial and confidential career advice, job hunting strategies and University choices

Student Support

Help for students and staff with issues such as benefits, housing, travel and money.

Advice & Guidance

Get impartial advice on full-time and part-time courses at our Epping Forest campus and other local providers

Financial Support

We have a number of options to help finance your desired course.

Flexible Payment Plan

This plan allows you to pay by instalments for courses over £100

Advanced Learner Loans

No upfront costs or repayments for over 19s until you earn over £21,000

Learner Support Fund

Available for students over 19 having financial difficulty with the costs of coming to college

Care to Learn

Public funding for under 20s who also need help with childcare costs

Bursary Fund

A fund if you are a young person with a household income lower than £21,000.

Learning Support

When you start at college

All students have an induction to the College, its facilities and resources. You will also have a course induction from your course tutor. There’s also a ‘New Students Parents’ Evening’ where tutors introduce themselves and discuss the College and course with parents of full-time students. provide advice on are:

When you start at college

The Additional Learning Support (ALS) Centre specialises in getting you the help you need to pass your course and progress. The College welcomes learners
 with learning difficulties, disabilities and medical conditions. To make sure that you get the support you need, please tick the appropriate boxes on your application form that highlight your individual learning or physical needs. This helps the ALS Centre to plan ahead and support you as quickly as possible when you join the College.

Alternatively, speak to your course tutor about your learning needs and the ALS Centre will arrange a meeting to discuss your requirements. The ALS Centre can help with:

  • Communication support if your hearing is impaired, including British Sign language (BSL) support
  • Support for the visually impaired
  • Equipment and specialist aids to meet individual needs
  • Dyslexia assessment and support
  • Literacy, language and numeracy support in the classroom
  • Support in examinations
  • Mobility assistance
  • Mental health (anxiety) support

If you need learning support, please call the ALS Centre on 020 8502 8604 / 020 8502 8607.

TLC Counselling Services

A confidential space for students to explore their emotional feelings

Our Epping Forest campus offers a Counselling Service to students who need help in their emotional and social difficulties and wellbeing issues.

We are committed to supporting students to work things out for themselves, making decisions and choices and helping students to look at things differently.

To find out more about TLC Counselling service;

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