Accessibility statement for New City College this statement applies to content published on the domain.

Accessibility statement for New City College

This website is run by New City College. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without any problems
  • navigate most of the website using a keyboard
  • use most of the website using screen reader software
  • We’ve also made any text published on the website as simple as possible to understand.

How accessible is this website

As a college we are committed to social inclusion, we endeavour to make our website as accessible as possible, we know there are some aspects of the website that aren’t fully accessible. We’re working to improve this, but these currently include:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify on certain pages

Feedback and contact information

If you need information on this website in an alternative format such as large print, audio recording, or braille, please contact us by emailing
We’ll look into your request and aim to respond within five working days.

If you cannot view the map on our ‘campus’ page, call or email for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re unhappy with how we respond to any complaint you make to us regarding accessibility, you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired, or have a speech impediment. if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us here.

Technical information about this website’s accessibility

New City College is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images and when we publish new content we’ll make sure our use of images meets accessibility standards.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third-party software and ‘skinned’ to look like our website.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to amend or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. There may also be some videos published before 2020 that do not have adequate captions. These are also exempt from meeting the accessibility regulations. However, where a video contains key information, we will endeavour to add captions to these retrospectively.

What we’re doing to improve accessibility

New City College is constantly working to improve the accessibility of its website and services and, any new content or elements that go on our website will be fully compliant with the accessibility guidelines.

Preparation of this accessibility statement

This statement was prepared on 29 September 2021. It was last reviewed on 13 October 2021.

This website was last tested on 29 September 2021, this test was carried out internally. It was and continues to be tested for compliance with the Web Content Accessibility Guidelines.