Customer Service Centre

Welcome to New City College!

We’re here to help you

For information, advice, and guidance, please email us at info@ncclondon.ac.uk. Email allows us to respond more efficiently and ensure your queries are directed to the appropriate department. For details about reporting absence or lateness, please see below.

If you are a student or have made an application to the college, please include your full name and student number or date of birth in your enquiry to help us assist you more effectively.

If you would like to receive tailored information about our courses, news and events please sign up to our registration form.

You can also call the New City College Customer Service Centre on 0330 135 9000. Our lines are open Monday – Friday: 8am – 5pm.

Please note that our Customer Service Centre answers calls for all campuses. Further information can be found in the menu items below.

Reporting Student Absence and Lateness

Please report absence or lateness on Proportal or Parent Portal, this can be done under notified absence. If you are unable to do this, you may send an email to your tutor. To avoid disappointment, please do not telephone to report absence or lateness.

Reporting Student Absence & Lateness

Please report your absence or lateness on Proportal or Parent Portal, this can be done under notified absence. If you are unable to do this, you may send an email to your tutor. Do not phone us to report absence or lateness.
Academic Term Dates

For academic term dates and holidays, please click here.
Course Advice

If you would like advice on any of our courses, you can contact our team via email at info@ncclondon.ac.uk. Alternatively, you can call us at 0330 135 9000. You can also sign up for our registration form to receive tailored information about our courses, news, and events.
Applications

To apply for a course simply click ‘find a course’ at the top of the homepage. When you find the course you wish to study, click on ‘choose this course’ to start the application process.
Enrolment Information

Please read the information on this page to prepare you for enrolment in August 2024 for September starting courses. Please note that enrolment has closed for September 2024 start courses.
Course Application Errors

If you have any issues or errors when making a course application please take a screenshot of the error and email: mis@ncclondon.ac.uk and we’ll be able to help.
Careers Advice & Guidance

Email careers@ncclondon.ac.uk or telephone 0330 135 9000.
Student Support Services

There are staff available on your campus to support you with anything from personal issues, your next steps after college, financial advice and support for your health and wellbeing (including counselling). Learn more here.
Reference Request

For a student educational reference please email Customer Services at reference.requests@ncclondon.ac.uk

If you are a previous employee of NCC and would like to request a reference please email HR at human.resources@ncclondon.ac.uk

Do not use other email addresses as it will delay your response.
General Enquiries

If you have an enquiry about anything other than applying for a course with us, please email info@ncclondon.ac.uk
My NCC Account

Parents:

To access the MyNCC app for Parent Portal you will need an NCC Account. Read our guide for Parents here.

You will receive an email from us with more information on how to set this up.

Students:

To find out more about MyNCC Student App and how to use your account please use the following guides: Guide for iPhone, Guide for Android

Within MyNCC you will also find a link to ProPortal. This system is used to report absence and view progress reports.

From your MyNCC account (Students and Parents) you can:

• Find out latest news at the college

• Receive alerts and notifications

• Report absence

• View timetables

• Check attendance

• Check progress reports

• Top up WisePay

Please click here to access the My NCC website
Filming/Venue Hire Enquiries

Please email our Estates team estates@ncclondon.ac.uk