Contact Us

Please contact the New City College Customer Service Centre for information, advice and guidance.

Welcome to New City College!

We’re here to help you

For information, advice, and guidance, please email us at Email allows us to respond more efficiently and ensure your queries are directed to the appropriate department.

If you are a student or have made an application to the college, please include your full name and student number or date of birth in your enquiry to help us assist you more effectively.

If you would like to receive tailored information about our courses, news and events please sign up to our registration form.

You can also call the New City College Customer Service Centre on 0330 135 9000. Our lines are open Monday – Friday: 8am – 5pm.

Please note that our Customer Service Centre answers calls for all campuses. Further information can be found in the menu items below.

  • Reporting Student Absence & Lateness

    Please report your absence or lateness on Proportal or Parent Portal, this can be done under notified absence. If you are unable to do this, you may send an email to your tutor. Do not phone us to report absence or lateness.

  • Academic Term Dates

    For academic term dates and holidays, please click here.

  • Course Advice

    If you would like advice on any of our courses, you can contact our team via email at Alternatively, you can call us at 0330 135 9000. You can also sign up for our registration form to receive tailored information about our courses, news, and events.

  • Applications

    To apply for a course simply click ‘find a course’ at the top of the homepage. When you find the course you wish to study, click on ‘choose this course’ to start the application process.

  • Course Application Errors

    If you have any issues or errors when making a course application please take a screenshot of the error and email: and we’ll be able to help.

  • Careers Advice & Guidance

    Email or telephone 0330 135 9000.

  • Student Support Services

    There are staff available on your campus to support you with anything from personal issues, your next steps after college, financial advice and support for your health and wellbeing (including counselling). Learn more here.

  • Reference Request

    For a student educational reference please email Customer Services at

    If you are a previous employee of NCC and would like to request a reference please email HR at

    Do not use other email addresses as it will delay your response.

  • General Enquiries

    If you have an enquiry about anything other than applying for a course with us, please email

  • My NCC Account

    To access the MyNCC app and ProPortal you will need an NCC Account.

    You will receive an email from us with more information on how to set this up.

    From your MyNCC account you can:

    • Find out latest news at the college
    • Receive alerts and notifications
    • Report absence
    • View timetables
    • Check attendance
    • Check progress reports
    • Top up WisePay

    To find out more about MyNCC and how to use your account, please follow this How to Guide.

    Please click here to access the My NCC website

    You can also download the app from Google Play Store or Apple Store.

    Within MyNCC you will also find a link to ProPortal.  This system is used to report absence and view progress reports.

  • Filming/Venue Hire Enquiries

    Please email our Estates team

Find your campus

Attlee A Level Academy

Attlee A Level Academy
Arbour Square
London, E1 0PT

Epping Forest Campus

Borders Lane,
IG10 3SA

Ardleigh Green Campus

Ardleigh Green Road,
RM11 2LL

Havering Sixth Form Campus

Havering Sixth Form Campus,
Wingletye Lane,
RM11 3TB

Ilford Campus

9th Floor, Lynton House
255-259 High Road
Ilford IG1 1NN

Rainham Construction and Engineering

New Road,
RM13 8GP

Redbridge Campus

Chadwell Heath Lane
Chadwell Heath RM6 4XT

Tower Hamlets Campus

Poplar High Street
E14 0AF