Important Information

Information and updates for students.

Information and updates

Important information for parents and students to keep you on track.


It’s important for you to attend all of your lessons and exams to make sure you keep up with your work and get all the support you need to succeed. Don’t forget your progression is dependent on good attendance.

Students with 100% attendance are put into a prize draw for their campus and the winners are rewarded with vouchers.

For all NCC term dates for this academic year, see

To report an absence or lateness, please report this on Proportal or Parent Portal, this can be done under notified absence. If you are unable to do this, you may send an email to your tutor. Do not phone us to report absence or lateness.


Please make sure you check your ProPortal account for important information about your course. If you have any problems with your account please refer to these guidance notes or email You can access your ProPortal account through the MyNCC app.

Monitoring Progress

Parents and students can use the MyNCC App to monitor progress, report and track attendance and more.  This app is available to download the app from Google Play Store or Apple Store.  Or you can access via your browser here: MyNCC website

Within MyNCC you will also find a link to ProPortal.  This system is used to report absence and view progress reports.

From your MyNCC account you can:

  • Find out latest news at the college
  • Receive alerts and notifications
  • Report absence
  • View timetables
  • Check attendance
  • Check progress reports
  • Top up WisePay

To find out more about MyNCC and how to use your account, please follow this How to Guide.

How to videos

We’ve created some short how to videos which show how to set up and use your account.  Please click the links for more information.

How to set up your parent account

How to download the MyNCC app to an iPhone

How to download the MyNCC app to an android

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  • Exam Support

    Guide to preparing for exams:

    This link will take you to Ofqual’s tips and guidance to help you manage your exam preparation.


    Guide to coping with exam pressure:

    This link will take you to Ofqual’s tips and guidance to help you manage your exam preparation.

    ‘Ofqual’ stands for: The Office of Qualifications and Examinations Regulation.

  • ID Cards

    Please remember to keep your College ID visible whenever you are on campus. Keep your lanyard next to your phone so that you don’t forget it! If you do forget your ID, the College will only issue one temporary pass per academic year for free. If another temporary pass is required, you will have to pay a £5 fee with either a debit/credit card or with your mobile phone, because New City College is now cashless.

  • Financial Support

    You can apply online for financial support for your study through PayMyStudent. Links are on ProPortal and further information is available on the VLE under Welfare, Bursary, and Childcare.


  • Mental Health and Wellbeing

    The well-being of our students and staff is of paramount importance to us. New City College recognises that everyone may need support from time to time with their mental health and well-being.

    We have a range of services for students experiencing mental health difficulties and some support is also available outside of the college day. See our mental health & wellbeing page here.

    If you are struggling with your mental health and would like to speak to someone, please email and one of our specialist advisers will be in touch to make an appointment. Alternatively, if you need support outside of college hours you can access support from Togetherall. To join, simply go to Togetherall and sign up under ‘organisation’ with your college e-mail address.

  • Safeguarding

    The safety and security of our students and staff are of paramount importance to us. New City College has a moral duty to promote and safeguard the welfare of its students who are under the age of 18, and vulnerable adults.

    We remain one of the safest colleges in London and the South East. We have full-time safety officers at each campus whose sole task is to keep the site safe and to look out for any possible threats to our students and staff.

    Any student who feels unsafe or who feels there is a threat to their well-being should speak to a member of staff straight away. Information about Safeguarding Officers and how to contact them are visible at each campus. See this page about staying safe at college.

    You can also email

  • No Hoods on Campus

    Please remember that you should not wear your hoods up or peaked caps on any campus. Other hats, religious headwear and du rags are acceptable. Please also remember to wear your College ID.

We encourage cashless payments

All payments, including for food and drinks at the College Canteens, can be made in one of the following ways:

  • Debit/Credit card or mobile phone
  • ID Card and WisePay Account
  • Cash only if the above are not possible.

To use your ID card to make payment:

  • Find your WisePay login details which have been sent to your college email account. Please ensure that you check your junk emails.
  • Activate your account by using your login details.
  • Top up your account at least 10 minutes before buying any food or drinks at the college.
  • Use your ID card to touch in and make payment at the canteen.
  • Contact Finance at if you have not received the WisePay login details.
  • You can also get into Wisepay through the MyNCC app.

You can pre-load your ID card by making an online payment below.