Parents, Guardians & carers

Working in partnership with students and their parents or guardians

This page provides information, advice and guidance dedicated to parents, guardians and family members of both current and prospective New City College students.

Your Valuable Support

We value your vital supporting role as a family member of a New City College student and we like to work in partnership with students and their parents or guardians. Families, parents, and guardians can join us in supporting your young person as they make the transition from school to college and start to become more independent and more responsible. Starting college is an exciting time for any new student, and it can be a challenging experience for you too!

We hope the information below will tell you more about our college, our services, procedures, and expectations.

New City College sets high expectations for all its students and we provide them with the support and guidance they need to achieve their ambitions. We offer a huge range of courses, all designed to help students progress onto university or into the world of work. We set out very clearly in our Student Contract what students can expect from the college and what we, in turn, expect from them. We also ask students to respect the college in every way – through attitude and standards of behaviour to staff, the environment, and each other.

See our student code of conduct contract

A Big Step

Whichever course your young person is studying with us, be assured that we will do all we can to help them achieve their potential in preparation for their onward journey to success and their next step in life.

College is very different from school; your young person will need to adapt to become an independent learner in a new environment designed to stretch and challenge them.

There are many ways for them to get a window to the world while they’re here with our career-ready programmes that give exclusive access to internships with the UK’s leading employers, one-to-one mentoring, and trips to influential organisations overseas.

There will also be many opportunities for them to get more than a qualification with us; they can join a club or society, a sports team or band – they’ll be spoilt for choice with our wide range of enrichment activities, events, trips, and volunteering opportunities.


It’s important for your young person to attend all of their lessons and exams to make sure they keep up with their work and get all the support they need to succeed. Don’t forget your young person’s progression is dependent on good attendance. The College wide target for attendance for all students is 100%.

Students with 100% attendance are put into a prize draw for their campus and the winners are rewarded with vouchers throughout the year.

To report an absence or lateness, you or your young person should report this on ProPortal or Parent Portal via the MYNCC app, this can be done under notified absence. Please avoid taking your young person out of college during term time.

If you are unable to do this, please alternatively send an email to your tutor. Please refrain from phoning us to report absences or lateness; reporting these on ProPortal allows for better management of absences, accuracy and streamlines the process.

For all NCC term dates for this academic year, see

Pro Portal (Parent account) and MyNCC app

NCC Parent App

The College aims to keep parents/carers up to date with their young person’s progress throughout the year.

Parents can use the MyNCC App to monitor progress, report and track attendance and more. This app is available to download the app from Google Play Store or Apple Store. Or you can access via your browser here: MyNCC website

Within MyNCC you will also find a link to Parent Portal.

Parents/carers will receive an email invitation at the start of the college year, to access MyNCC website and mobile app. This account is used to communicate important information to parents and provides access for them to view a wide range of information about their young person.

Parents/Carers can use the MyNCC App to monitor progress, report and track attendance and more. You will need to give the college consent to contact you by phone and email before you access your account.

From your MyNCC account you can:

  • Find out latest news at the college- News and information
  • Receive alerts and notifications- Upcoming events
  • Top up young person’s WisePay account (Make Payments Online)

We encourage cashless payments

All payments, including for food and drinks at the College Canteens, can be made in one of the following ways:

  • Debit/Credit card or mobile phone
  • ID Card and WisePay Account
  • Cash only if the above are not possible.

ProPortal (Parent account)

  • Report Young person’s absence
  • View student timetables
  • Update Parents/Carers Contact details
  • Study Programme/courses
  • Exam Timetable
  • Notes and Comments from Tutors
  • Weekly Attendance summary
  • Student’s Assessment Schedule
  • Check progress reports – Where to find Progress Reports
  • School Cloud – Book and attend a Progress evening


Do we have your correct contact details?

If you don’t provide this to the college, your young person may miss out! For example, they may not be able to attend college trips and visits and we won’t be able to invite you to parents/carers review meetings.

Check that we have your correct details:

Every student has a New City College ProPortal account. In their ProPortal home screen, students should go to the Information menu and select Further Details. Next of Kin can be found on that page and this is where your contact details should be checked and updated.

At New City College, we believe that working in partnership with parents and carers of our students is incredibly important, to make sure that our young students have the best possible chance of success. As such, we will need to contact you from time to time.

This is so that we can:

  • Invite you to important events such as progress reviews and our upcoming parents/carers’ welcome event 
  • Contact you in case of an emergency both at college or on any off-campus trips or activities. (Students will not be able to take part in college trips without an emergency contact) 
  • Keep you up to date with important news and announcements about the college. 


New City College Consent form for trips and other off-site activities 

All off-site trips and activities are covered by this consent including; 

  • All visits (including residential trips) which take place during the holidays or a weekend 
  • Adventure activities at any time 
  • Off-site sporting fixtures outside the college day

You will be sent a Blanket consent form request, click this link for more information. Evolve Blanket Consent Request 

The college will send you information about each trip or activity before it takes place. 

How-to guides and videos

We’ve created some short how-to videos which show how-to setup and use your account. Please click the links for more information.

Progress Evenings

You can book your appointment for the Online Progress Evening on SchoolCloud via the parents MyNCC app.

You will receive an email including a link to your campus booking site or go to MyNCC app.


Choose your campus below:

Epping Forest Campus

Havering Sixth Form

Hackney Campus

Redbridge Campus

Havering Campus

Tower Hamlets


Progress reports are available via ProPortal in the MyNCC app, where to find Progress Reports

For any questions or queries, you may have, please call our friendly advisors on 0330 135 9000 or email

Useful Links

  • Click here for parent/carers frequently asked questions
  • Click here for mental health and wellbeing support
  • Click here for our student success stories