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Advice & Guidance

We understand there can be challenging times throughout your course and studies. Below you will find details of all the support we provide to help you achieve your aims.

Our New City College advice, support and guidance team are available during term time. New City College students going through a tough time can access free online support with Togetherall. Whether you're struggling to sleep, feeling low, stressed or unable to cope, Togetherall can help you get support, take control and feel better.

You will have access to a 24/7 online global community and professional support from trained professionals. Togetherall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing.

On Togetherall, you are totally anonymous to other members in the community, and your personal information is kept secure while you are on the site. The college will not be informed if you've signed up to Togetherall or know of your activity on the service unless they are seriously concerned about your safety.

Most members report feeling better and more able to cope with their workloads as a result of using the service and nearly 65% use Togetherall outside of 9-5pm.

To join us, simply go to Togetherall and sign up under 'organisation' with your academic e-mail address.

Togetherall - We're online, anonymous and available 24 hours a day. Visit to join our mental health community. You're not alone. Free to all students.

Careers Advice

The Careers Advice team is available to all students at all stages of their college journey.

Our qualified and experienced Careers Advisers are on hand to assist you with making those important decisions about career and course choices. Whether you need support with developing your employability skills, investigating what your future options are when you leave us, we’ll be there to help you through the process. We operate an appointment service and booked appointments are available for more in-depth discussions.

The Careers Advice team can help you with

  • Choosing the right Course
  • Supporting you with Career Decision Making
  • Exploring your individual Progression Opportunities
  • Job search, creating a CV, preparation for Job Applications and Job Interviews
  • Applying to University through UCAS, and Personal Statements
  • Applying for Advanced Learner Loans and Higher Education Student Finance
  • Advice on alternatives to University
  • Managing Career Change

Career Advisers are available from Monday to Friday at all our campuses which include: Tower Hamlets, Hackney, Epping, Havering and Redbridge.

Please email for more information and support

To make an appointment, please call:
Tower Hamlets - 0330 135 9000
Hackney - 0330 135 9000
Redbridge - 0330 135 9000
Epping - 0330 135 9000


Course Advice

Need help deciding which course is right for you? Our friendly course advice team can help you decide and guide you through the application and enrolment process.

They can also advise you on fees, how to pay and the level of financial help and assistance that New City College can offer its students.

New City College holds Open Events throughout the year. At these events, you will have the opportunity to meet tutors from all course areas, student representatives and the Careers, Information, Advice and Guidance Team, available to answer any questions you may have. To speak to a course adviser during term, please call:

Contact infomation

Tower Hamlets - 0330 135 9000
Monday - Friday (9:30am - 4:30pm)

Hackney - 0330 135 9000
Tuesday to Wednesday 8:30am-4:30pm

Redbridge - 0330 135 9000
Monday, Thursday & Friday 8:30am-4:30pm

Epping - 0330 135 9000
Monday - Friday (9:30am - 4:30pm)

Our dedicated Careers Team are still available during this difficult time, they are available to support students who may be anxious and uncertain about their next steps, including progression plans and career aspirations.

Students - please email your local Careers Advisers for support:

Epping - Nancy Nutkins:

Hackney - Bich Tran:
Andrea Smith:

Redbridge - Paula Dempsey:

Tower - Charmaine Hutchinson:,
Deirdre Flanagan:

UCAS Queries - Paula Dempsey:
Bich Tran:

Student & Welfare Advice

Looking after the non-academic issues of student life

Our Student Welfare Advisor offers you advice, support and information on a wide range of non-academic issues relating to your general welfare and personal development services for students at the College. Advisers provide a non-judgmental and confidential service, in line with the college’s data protection policy. The types of issues we regularly provide advice on are:

  • Benefits and claims
  • Finance
  • Child Care
  • Staying safe
  • Form Filling
  • Housing Advice
  • Immigration
  • Health
  • Relationships
  • Sexual Health
  • Drugs

If you are a student at the college and need advice on any of the above, or any other personal issues, then please come and see a Student Welfare Adviser during term time.

To make an appointment, please call:
Tower Hamlets, Hackney, Redbridge, Epping Forest
0330 135 9000

Welfare Advice (Housing, Homelessness, Benefits, Immigration etc.)

Learning Zone

The Learning Zone provides drop-in support to students across the college’s entire provision. In the Learning Zone there are Learning Mentors and Tutors to help students improve their study skills and complete their assignments.

It offers:

  • Specialist support in all taught subjects and at all levels.
  • One-to-one support in agreement with subject tutors.
  • GCSE workshops
  • Skills assessments.
  • An open access drop in space to use a PC and get support with your work
  • Small group - reading, writing and spelling workshops

The following resources are available to students in the Learning Zone:

  • Apple Macs
  • Assistive technology for students with additional learning needs including:
    • Ginger – helps with proof reading.
    • Dragon Naturally Speaking – voice recognition software. Particularly suitable for students with dyslexia.
    • Read and Write Gold - reads text aloud to users with literacy needs. Uses word prediction to speed up typing.
    • Zoomtext - for partially sighted users
    • MindView – helps you planning your work
    • Lexia - develops your reading skills.
  • Two adjustable desks, one magnifying lens, large font keyboards, several headphones, etc
  • Course related textbooks
  • ESOL specific grammar books and resources, and a database of online interactive activities
  • Dictionaries and thesauruses

Open days and times:

PLEASE NOTE: We are currently closed but please visit again for any further updates.

Days Poplar Campus Arbour Square Campus Hackney Campus
Monday 9.30 am – 5.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Tuesday 9.30 am – 6.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Wednesday 9.30 am – 5.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Thursday 9.30 am – 6.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Friday 9.30 am – 5.00pm Closed 9.00 am - 4.00pm
  Ground Floor, PAG01,
Poplar Annexe
Inside the Learning Resource Centre,
Ground Floor
Inside the Learning Resource Centre,
Lower Ground Floor, H Block

Mental Health Support

We offer practical on course support for students experiencing mental health difficulties to support success.

Mental health support and advice during the Easter Break Tuesday 6th April - Friday 16th April 2021

  • If you are struggling with your mental health during the Easter break and would like to talk to a speak to someone, please Email one of our specialist advisers will be in touch to make an appointment
  • Alternatively, you can check out our Mental health VLE Page more information, advice, and resources on managing your mental health & well-being
  • NCC also provide out of hours support through our mental health partner Togetherall. Register using your student email address, in the box that says, 'I'm from a university or college'.

If you are in crisis here are some other contacts that you may find useful:

  • If you feel that your life is in danger, call 999
  • Saneline 03003047000
  • Samaritans 116 123
  • Young Minds Crisis Text Line 85258
  • Childline 0800 1111

This support can include:

  • A confidential chat with a specialist mental health adviser
  • Exploring reasonable adjustments
  • Regular support throughout their learning journey
  • Liaising and consulting with relevant College staff/external agencies
  • Information and access to local mental health services
  • Developing strategies to manage the demands of College life

You can contact the Mental Health Advisor for your campus using the email address provided and someone will be in contact with you to offer support, alternatively if you need support outside college hours you can access support from Togetherall. To join, simply go to Togetherall and sign up under 'organisation' with your academic e-mail address.

To book an appointment with a Mental Health Advisor contact:

Epping Forest Campus

Hackney Campus

Havering Colleges (Sixth Form, Ardleigh Green, Rainham Campuses)

Redbridge Campus

Tower Hamlets Campus (Arbour Square)

Tower Hamlets Campus (Poplar)

Counselling Services

The College Counselling Services is here to help you address personal or emotional problems that get in the way of realising your full academic and personal potential. The service offers free and confidential sessions to all students.

What is worrying you?

  • Feeling down, depressed or hopeless
  • Anxiety
  • Shyness or social phobia
  • Relationship issues
  • Abuse
  • Bereavement
  • Family problems
  • Bullying
  • Self-harm or suicidal thoughts

College Counsellors provide therapeutic interventions (i.e. talking therapy) and give you a confidential space to talk about your feelings.

You can contact the College Counsellor for your campus using the email address provided and someone will be in contact with you to offer support, alternatively if you need support outside college hours you can access support from Togetherall. To join, simply go to Togetherall and sign up under 'organisation' with your academic e-mail address.

To book an appointment with a College Counsellor contact:

Tower Hamlets Campus (Poplar & Arbour Square)

Epping Forest Campus

Hackney Campus

Redbridge Campus

Havering Sixth Form College

Havering Colleges FE College (Ardleigh Green, Rainham)

You may also find these links helpful:
Every mind Matters
Home isolation resources

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