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Advice & Guidance

We know it can be challenging deciding how and where to study, planning your career and setting yourself the right targets to get there.

Whether you have firm ideas about what you want to study and have a career plan, or you are looking for new inspiration and a change of direction, our team of friendly Careers and Course advisers are available to help you along the way.

Our Advisers offer a client-centred, confidential, impartial service, delivered by professionally qualified staff, who offer advice that will help you identify the best options available to you so that you can make informed choices.

The college holds the Matrix Quality Standard for Information Advice and Guidance. This means you can expect to receive a high standard of advice and support that is confidential, impartial and completely free of charge.

All the advice and guidance we offer is available to not only students at New City College, but also to prospective students and the public.

Our qualified and experienced Careers Advisers are on hand to assist you with making decisions about career and course choices, develop your employability skills while studying, or investigating what your future options are when you leave us, we’ll be there to help you through the process. We operate an appointment service and booked appointments are available for more in-depth discussions.

The Careers Advice team can help you with

  • Choosing the right course/career
  • Managing career change
  • Job search, CV, job applications and preparing for job interviews
  • Preparing for, choosing and applying to University, including UCAS
  • Higher Education student finance
  • Advice on alternatives to university
  • Exploring your individual progression opportunities

Career Advisers are available Monday to Friday at our Tower Hamlets, Hackney and Redbridge campuses.

Please email for more information and support

To make an appointment, please call:
Tower Hamlets - 0330 135 9000
Hackney - 0330 135 9000
Redbridge - 0330 135 9000
Epping - 0330 135 9000


Course Advice

Need help deciding which course is right for you? Our friendly course advice team can help you decide and guide you through the application and enrolment process.

They can also advise you on fees, how to pay and the level of financial help and assistance that New City College can offer its students.

New City College holds Open Events throughout the year. At these events, you will have the opportunity to meet tutors from all course areas, student representatives and the Careers, Information, Advice and Guidance Team, available to answer any questions you may have. To speak to a course adviser, please call:

Contact infomation

Tower Hamlets - 0330 135 9000
Drop in Monday - Friday (9:30am - 4:30pm)

Hackney - 0330 135 9000
Drop in Monday - Friday 9am - 4pm (Late night Thursday until 6:30pm)

Redbridge - 0330 135 9000
Drop in Monday - Thursday (8:45am - 5:00pm), Friday (8:45am - 3pm)

Epping - 0330 135 9000
Drop in Monday - Friday (9:30am - 4:30pm)

Our dedicated Careers Team are still available during this difficult time, they are available to support students who may be anxious and uncertain about their next steps, including progression plans and career aspirations.

Students - please email your local Careers Advisers for support:

Epping - Nancy Nutkins:

Hackney - Bich Tran: and Andrea Smith:

Redbridge - Joyce Lowen: and Paula Dempsey:

Tower - Charmaine Hutchinson: charmaine, Deirdre Flanagan:

UCAS Queries - Paula Dempsey: and Bich Tran:

Student & Welfare Advice

Looking after the non-academic issues of student life

Our Student Welfare Advisor offers you advice, support and information on a wide range of non-academic issues relating to your general welfare and personal development services for students at the College. Advisers provide a non-judgmental and confidential service, in line with the college’s data protection policy. The types of issues we regularly provide advice on are:

  • Benefits and claims
  • Finance
  • Child Care
  • Staying safe
  • Form Filling
  • Housing Advice
  • Immigration
  • Health
  • Relationships
  • Sexual Health
  • Drugs

If you are a student at the college and need advice on any of the above, or any other personal issues, then please come and see a Student Welfare Adviser.

To make an appointment, please call:
Tower Hamlets, Hackney, Redbridge, Epping Forest
0330 135 9000

Welfare Advice (Housing, Homelessness, Benefits, Immigration etc.)

Learning Zone

The Learning Zone provides drop-in support to students across the college’s entire provision. In the Learning Zone there are Learning Mentors and Tutors to help students improve their study skills and complete their assignments.

It offers:

  • Specialist support in all taught subjects and at all levels.
  • One-to-one support in agreement with subject tutors.
  • GCSE workshops
  • Skills assessments.
  • An open access drop in space to use a PC and get support with your work
  • Small group - reading, writing and spelling workshops

The following resources are available to students in the Learning Zone:

  • Apple Macs
  • Assistive technology for students with additional learning needs including:
    • Ginger – helps with proof reading.
    • Dragon Naturally Speaking – voice recognition software. Particularly suitable for students with dyslexia.
    • Read and Write Gold - reads text aloud to users with literacy needs. Uses word prediction to speed up typing.
    • Zoomtext - for partially sighted users
    • MindView – helps you planning your work
    • Lexia - develops your reading skills.
  • Two adjustable desks, one magnifying lens, large font keyboards, several headphones, etc
  • Course related textbooks
  • ESOL specific grammar books and resources, and a database of online interactive activities
  • Dictionaries and thesauruses

Open days and times:

PLEASE NOTE: We are currently closed but please visit again for any further updates.

Days Poplar Campus Arbour Square Campus Hackney Campus
Monday 9.30 am – 5.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Tuesday 9.30 am – 6.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Wednesday 9.30 am – 5.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Thursday 9.30 am – 6.00pm 10.00 am - 4.30pm 9.00 am - 5.00pm
Friday 9.30 am – 5.00pm Closed 9.00 am - 4.00pm
  Ground Floor, PAG01,
Poplar Annexe
Inside the Learning Resource Centre,
Ground Floor
Inside the Learning Resource Centre,
Lower Ground Floor, H Block

Mental Health Support

We offer practical on course support for students experiencing mental health difficulties to support success.

This support can include;

  • A confidential chat with a specialist mental health adviser
  • Exploring reasonable adjustments
  • Regular support throughout their learning journey
  • Liaising and consulting with relevant College staff/external agencies
  • Information and access to local mental health services
  • Developing strategies to manage the demands of College life

Please note this is not a counselling service, if a student requires counselling please contact the counsellor on your campus.

Evelyn Manful (Tower, Arbour, Redbridge)
Theresa Boateng (Hackney)

Service availability

Please note the College mental health service will continue to support students during social distancing, please see below our opening times.

John McClean - Group Mental Health Lead
T: 020 613 9468
M 079 6800 6047

Sarah Chatten - Mental Health Adviser
T: 020 7510 7611

Please visit the VLE for information/hints and tips on how students can manage their well-being and maintain a routine duration this time of social distancing and where to get help.

In addition to this mental health team will be giving students a chance to connect with us via group teams on Thursday 9th April from 11am-12pm. The purpose is to give students the opportunity to talk to us and each other about what might be on their mind and having the opportunity to obtain information and hints and tips on looking after their well being during this time. We will also share links with students on online activities they can get involved with e.g. virtual tour of the Natural History Museum etc...

If learners are interested in the team meet they can email me directly

Please visit the VLE for information/hints and tips on how students can manage their well-being and maintain a routine duration this time of social distancing and where to get help.

The mental health team are looking for volunteers to take part in a Lockdown sharing exercise.

You must be willing to

  • have your audio and/or video recorded and shared across the group
  • share your experiences about the highs and the lows of lockdown
  • share details of what is it like to study remotely? What has worked for you? Hints and tips
  • share how you are managing your well being? (Daily exercise etc)
  • pass on hints and tips to other students

All recordings will be shared on the VLE.

Please email John McClean - or call/text 07968 006047heyy for further information and to arrange to meet on microsoft teams, with John or one of his colleagues, to have an informal chat.

Counselling Services

The College Counselling Services is here to help you address personal or emotional problems that get in the way of realising your full academic and personal potential. The service offers free and confidential sessions to all students.

What is worrying you?

  • Feeling down, depressed or hopeless
  • Anxiety
  • Shyness or social phobia
  • Relationship issues
  • Abuse
  • Bereavement
  • Family problems
  • Bullying
  • Self-harm or suicidal thoughts

You can contact the College Counsellor for your campus using the email address below and someone will be in contact with you to offer support, alternatively if you need to speak to someone urgently please call the phone number provided.

Epping Forest, Hackney, Redbridge, Tower Hamlets campuses: 0330 135 9000

Havering Sixth Form College: 01708 514 499

Havering FE College (Ardleigh Green, Quarles, Rainham): 01708 462 718

You may also find these links helpful:
Every mind Matters
Home isolation resources

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