Getting Started

All NCC students are automatically members of the library with access to online resources, support and information

You need to register your student ID card to use printing and IT facilities, borrow print materials and access your library account online. To register as a borrower, bring your Student ID card to any Library and Learning Centre service desk where your card will be registered and you will be given your PIN.

  • Opening hours

    Opening hours for each campus are listed on the campus information page, please click here:

  • How many books can I borrow? 

    Students on courses up to Level 3 can borrow up to 6 books at a time.  Borrowing limits are higher for students studying Foundation Degree and Degree programmes. Find out more here.

  • How long can I borrow an item?

    The standard loan period is 3 weeks. Some titles are restricted to short-term loans of 7 days. 

    Books marked reference onlycannot be borrowed and can only be used in the library and learning centre.  Students designated as having an additional support need are entitled to an automatic 7 day loan extension.

  • Renewing books

    Books can be renewed online by logging into your library account, in person or by phone at your campus. Most titles can be renewed once and the renewal period will be of the same duration as the original loan. Some short-term loans cannot be renewed in order to ensure access to other students. Books that have been reserved by other students cannot be renewed.    

  • Overdue fines

    Fines are charged at 10p per day per item. Fines are not applied to days when the library is closed.   

  • Click and collect

    You can ‘click and collect’ any item that is in stock in our libraries using the library reservation system. You will need to have registered your library account in person before using this service. The item will be available for you to collect from 10am the next working day.

    Items that are currently on loan to another student or need to be transferred from another campus will take longer.  You will receive an email notification when the item is ready to collect.

    We also offer a ‘scan and deliver’ service for journal articles, delivered to your college email. Requests can be made in person or by phoning or emailing your campus library. Find out more.

  • IT facilities

    Every library has IT facilities for student use. This includes ‘follow-me’ printing stations for printing, copying and scanning, PCs and MACs, and Wi-Fi for personal devices. Specialist software such as SAGE, CircuitWizard or AutoCad is linked to your user account and available on any device via VDI technology.

    Library staff offer advice and support on using Microsoft Office 365, utilising your free cloud storage, and managing your student user account. Microsoft Office 365 and cloud storage is accessible from home.

    PCs can be booked in advance to ensure you have access during busy times. See campus site information for details.

     

  • Stationery sales

    Each library stocks a wide range of stationery items for sale at competitive prices, including lined paper, pens and pencils, highlighters etc.

    A book-buying service and book buyback service is available at Havering libraries. Click here to find out more.

  • Ask a Librarian

    Library staff are available to help with requests or enquiries by emailing your campus library or by using our Ask a Librarian service chatbox below.

    Ask a Librarian allows live chat sessions with a librarian. The chat sessions are currently manned each day from 10-12 and 2-4. Users can leave offline messages outside of this time.

    We aim to respond to your enquiry within 24 hours.

    Questions or requests submitted out of hours will be dealt with the next working day. Opening hours can be found here.

Frequently Asked Questions

  • How do I renew my books? / Do you charge fines for overdue books?

    Information on borrowing, renewing and returning books can be found on the borrowing information tab above.

  • I've lost an item, do I have to pay for it?

    If an item has been lost or damaged beyond reasonable repair it must be paid for or replaced.  Speak to library staff and they will calculate the cost of replacement.  This charge will be added to your library account and can be paid in instalments. Borrowing facilities may be suspended if charges remain unpaid for any length of time.

  • How do I top up my printing credit?

    You have a £5 credit per academic year to cover printing and photocopying costs. Once this is used up, you can top up your ID card in the library at a service point or using top-up kiosks (Havering sites only).

  • Is the library open during the holidays?

    Libraries are closed to students during the Christmas/New Year closure and during the Summer holidays (mid July to early September).  At other times larger campuses have limited opening hours.  Check local site information for details.  Students can use any library in the New City College group.

  • I want a book that you don't have in stock, Can you buy it for me?

    You can request any item for purchase by contacting a librarian and providing as much detail as you can about the title.  We take into consideration the publication date (age), cost, suitability for a wider audience, and whether we already have material that covers this topic in stock when considering an item for purchase.   If we agree to buy the item, and it is in stock with our supplier, it should be available to you within seven working days.

  • Where can I get help with referencing my work?

    Read our guidance to referencing, watch our video guide to referencing or ask your tutor to book a referencing tutorial with library staff.

  • How do I set out my assignment/dissertation?

    There is a standard format for setting out your assignments, particularly if you are working on a dissertation or major project at higher education level. Click here for further information.