PC Maintenance (Level 3 Diploma)

• This course is FREE for most students.
• A £30 membership fee applies to all students.
• The course fee listed is the maximum you could pay.
• No payment is required when you apply. After submitting your application, our customer service team will contact you to confirm your eligibility for free or discounted fees and guide you through the next steps.
• You might be surprised at how many ways you can qualify for funding. Check your eligibility here.

• GCSE grade 4 or above in Maths and English
• Good IT skills
• Successful completion of initial assessment and interview
• Essential: Knowledge of PC hardware, operating systems, and general good IT skills

The City and Guilds Level 3 Diploma in ICT Systems Support is for learners who want to build the knowledge and practical skills needed for ICT support roles. You will develop confidence in supporting users, maintaining ICT systems, and working with networks and security in a professional setting.

The qualification covers key areas such as customer support and service delivery, installing and configuring hardware and software, monitoring and troubleshooting issues, and following good practice for security and documentation. Assessment methods vary by unit and may include assignments, online multiple choice tests, vendor certification, and portfolio evidence. This course can support progression into employment and may also form part of an apprenticeship route within the wider ICT and digital sector.

• Customer Support provision for the ICT professional
• Networking principles
• Testing ICT systems
• Maintain ICT equipment & systems
• Network management & security
• ICT systems and network management