Online Learning

Principles of Customer Service (Level 2)

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Course Overview

Entry requirements

Eligibility criteria:

- Age 19+
- Lived in the EU for 3 years.

Information

This course is FREE for all, find out more

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you will work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task.

  • Assessment Criteria

    Learner Benefits:

    - Achieve a nationally recognised Level 2 qualification;
    - Evidence your competency to employers;
    - Further your personal and professional development;
    - Learn at a time that suits you without the need to attend college;
    - Improve your understanding of how to successfully handle complaints;
    - Reduce the risk of complaints.

Further Information

Learner Benefits:

- Achieve a nationally recognised Level 2 qualification;
- Evidence your competency to employers;
- Further your personal and professional development;
- Learn at a time that suits you without the need to attend college;
- Improve your understanding of how to successfully handle complaints;
- Reduce the risk of complaints.

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