Parents, Guardians & Carers

Welcome to our pages dedicated to parents, guardians and family members of New City College students

Together we will look beyond today and provide opportunities to help all students reach their potential

Working in partnership with students and their parents or guardians

Your valuable support

We value your vital supporting role as a family member of a New City College student and we like to work in partnership with students and their parents or guardians. Families, parents and guardians can join us in supporting your young person as they make the transition from school to college and start to become more independent and more responsible. Starting college is an exciting time for any new student, and it can be a challenging experience for you too!

We hope the information below will tell you more about our college, our services, procedures and expectations. We look out for each other here; our extensive network of student support services are second to none. Please see below for useful links and read some of our students’ success stories.

New City College sets high expectations for all its students and we provide them with the support and guidance they need to achieve their ambitions. We offer a huge range of courses, all designed to help students progress onto university or into the world of work. We set out very clearly in our Student Contract what students can expect from the college and what we, in turn, expect from them. We also ask students to respect the college in every way – through attitude and standards of behaviour to staff, the environment and each other.

A big step

Whichever course your student is studying with us, be assured that we will do all we can to help them achieve their potential in preparation for their onward journey to success and their next step in life.

College is very different from school; your new student will need to adapt to become an independent learner in a new environment designed to stretch and challenge them. There are many ways for them to get a window to the world while they’re here with our career-ready programmes that give exclusive access to internships with the UK’s leading employers, one-to-one mentoring and trips to influential organisations overseas.

There will also be many opportunities for them to get more than a qualification with us; they can join a club or society, a sports team or band – they’ll be spoilt for choice with our wide range of enrichment activities, events, trips and volunteering opportunities.

Study help

During breaks and holidays from college, it is easy for students to get distracted and forget about their studies. But they will often have coursework or exams due soon after the start of term. While it is the responsibility of the student to deal with their own studies, you can consider how you could encourage them to do some studying, coursework or revision.

Students often say that a useful study technique is chatting through what they’ve learnt with a family member. Talking about what you’re learning can build subject knowledge, confidence and increase motivation to study.

Useful Links

  • Click here for Parent/Carers Frequently Asked Questions
  • Click here to see our Facilities for Students
  • Click here for Counselling and Mental Health support
  • Click here for our Student Success stories
  • Click here to find out where our Alumni progressed to
  • See our Campuses tab to view the site where your student will study


Sign up for our parents and family newsletter

Sign up for our E-Newsletter written especially for parents. Just email to get your email address added to our mailing list.

The newsletter keeps you up-to-date with information, news and events from the college. You can read the latest newsletter by clicking the box at the bottom of this page.

For more information

For any questions or queries, you may have, please call 0330 135 9000 or email

Latest letters for students and parents containing information on 2021 Assessed Grades

See below for our Student Code of Conduct Contract and our latest Parent E-Newsletter

Parent ProPortal for all Havering campus students

Login to ProMonitor to view your student's attendance, timetable, forthcoming exams and progress

Parent Portal for all other New City College students

Login to eTrackr to view your student's attendance, timetable, forthcoming exams and progress

Report an absence for New City College students (excluding Havering)

Login to eNotify where parents can report an absence, lateness or a student leaving early