Parents, Guardians & Carers

Welcome to our pages dedicated to parents, guardians and family members of New City College students.

Together we will look beyond today and provide opportunities to help all students reach their potential.

Information for parents/guardians of current students

Do we have your correct contact details? If you don’t provide this to the college, your child may miss out! For example, they may not be able to attend college trips and visits and we won’t be able to invite you to parents/carers review meetings.

At New City College, we believe that working in partnership with parents and carers of our students is incredibly important, to make sure that our young students have the best possible chance of success. As such, we will need to contact you from time to time.

This is so that we can:

  • Invite you to important events such as progress reviews and our upcoming parents/carers’ welcome event
  • Contact you in case of an emergency both at college or on any off-campus trips or activities. (Students will not be able to take part in college trips without an emergency contact)
  • Keep you up to date with important news and announcements about the college
  • Contact you if we need to make any changes to teaching arrangements, for example, if there are any Government Covid guidance changes.

Once you have signed the contract, we will shortly invite you to create a parent and carer ProPortal account where you can view key information on your young person’s studies. More details are available here.

Instruction for parents on how to access the parents’ portal

New City College goes Cashless!

NCC has gone cashless starting this 1st August 2021.  You can make payment for food and drinks at the College Canteen in one of the following ways:

  • Debit/Credit card
  • ID Card and WisePay Account

To use your ID card to make payment:

  • Find your WisePay login details which have been sent to your college email account. Please ensure that you check your junk emails.
  • Activate your account by using your login details.
  • Top up your account at least 10 minutes before buying any food or drinks at the college.
  • Use your ID card to touch in and make payment at the canteen.
  • Contact Finance at if you have not received the WisePay login details.

You can access the portal through the NCC VLE and here on our website.

You can pre-load your ID card by making an online payment below.

Working in partnership with students and their parents or guardians

Your valuable support

We value your vital supporting role as a family member of a New City College student and we like to work in partnership with students and their parents or guardians. Families, parents, and guardians can join us in supporting your young person as they make the transition from school to college and start to become more independent and more responsible. Starting college is an exciting time for any new student, and it can be a challenging experience for you too!

We hope the information below will tell you more about our college, our services, procedures, and expectations. We look out for each other here; our extensive network of student support services is second to none. Please see below for useful links and read some of our students’ success stories.

New City College sets high expectations for all its students and we provide them with the support and guidance they need to achieve their ambitions. We offer a huge range of courses, all designed to help students progress onto university or into the world of work. We set out very clearly in our Student Contract what students can expect from the college and what we, in turn, expect from them. We also ask students to respect the college in every way – through attitude and standards of behaviour to staff, the environment, and each other.

A big step

Whichever course your student is studying with us, be assured that we will do all we can to help them achieve their potential in preparation for their onward journey to success and their next step in life.

College is very different from school; your new student will need to adapt to become an independent learner in a new environment designed to stretch and challenge them. There are many ways for them to get a window to the world while they’re here with our career-ready programmes that give exclusive access to internships with the UK’s leading employers, one-to-one mentoring, and trips to influential organisations overseas.

There will also be many opportunities for them to get more than a qualification with us; they can join a club or society, a sports team or band – they’ll be spoilt for choice with our wide range of enrichment activities, events, trips, and volunteering opportunities.

Study help

During breaks and holidays from college, it is easy for students to get distracted and forget about their studies. But they will often have coursework or exams due soon after the start of term. While it is the responsibility of the student to deal with their own studies, you can consider how you could encourage them to do some studying, coursework, or revision.

Students often say that a useful study technique is chatting through what they’ve learned with a family member. Talking about what you’re learning can build subject knowledge, confidence and increase motivation to study.

Useful Links

  • Click here for Applicant Parent/Carers Frequently Asked Questions
  • Click here to see our Facilities for Students
  • Click here for Counselling and Mental Health support
  • Click here for our Student Success stories
  • Click here to find out where our Alumni progressed to
  • See our Campuses tab to view the site where your student will study
  • Parents' and carers' welcome presentation

    Click below for Parents’, Guardians’ & Carers’ welcome information. This is for our Hackney campus, as an example. If you missed your welcome evening, contact and we will give you up to date information for the relevant campus.

  • Sign up for our parents and family newsletter

    Sign up for our E-Newsletter written especially for parents. Just email to get your email address added to our mailing list. The newsletter keeps you up-to-date with information, news, and events from the college. You can read the latest newsletter by clicking the box at the bottom of this page.

  • For more information

    For any questions or queries, you may have, please call 0330 135 9000 or email

Parent Portal for all New City College students

Login to ProPortal to view your student's attendance, timetable, forthcoming exams, and progress

Report an absence for all New City College students

Login to ProPortal to report an absence, lateness, or a student leaving early