PC Maintenance Level 2 Diploma (City & Guilds)

• This course is FREE for most students.
• A £30 membership fee applies to all students.
• The course fee listed is the maximum you could pay.
• No payment is required when you apply. After submitting your application, our customer service team will contact you to confirm your eligibility for free or discounted fees and guide you through the next steps.
• You might be surprised at how many ways you can qualify for funding. Check your eligibility here.

• GCSE grade 4 or above in Maths and English
• Good IT skills
• Successful completion of initial assessment and interview
• Desirable – knowledge of PC hardware and operating systems / essential – Good IT skills

The City & Guilds Level 2 Diploma in ICT Systems Support is designed for learners who want to build practical skills for entry level ICT support roles. You will develop confidence in supporting users, setting up and maintaining ICT equipment, and keeping systems running smoothly.

The course covers core areas such as customer support, networking, security awareness, installing and configuring hardware and software, and using structured approaches to troubleshooting. You will also build good practice skills for working safely, documenting work clearly, and following procedures in a professional environment. Assessment methods vary by unit and may include assignments, online multiple choice tests for some units, vendor certification, and portfolio evidence. Grading is pass or fail.

• Customer Support Provision
• Networking Principles
• Technical fault diagnosis
• Maintain ICT equipment and Systems
• Install and configure ICT equipment and operating systems